Refund Policy

GOAT Nutrition Refund Policy

At GOAT Nutrition, our mission is to provide top-quality nutritional supplements designed to elevate your health and performance. We stand behind the excellence of our products, and our customer satisfaction is of utmost importance to us. To ensure a clear understanding of our refund policy, please read the following guidelines carefully.

Refund Policy Overview

At GOAT Nutrition, we are committed to delivering the highest standard of quality in every product we offer. Due to the nature of our products, we only accept refunds in specific circumstances. Please review our policy below to understand how it applies to your purchase.

Eligible Refunds

  1. Missing Products: If you receive your order and find that a product is missing, please contact our customer support team within 7 days of delivery. We will investigate the issue and, if confirmed, we will promptly send you the missing product or offer a credit for the value of the missing item.

  2. Damaged Products: In the unlikely event that your product arrives damaged, please notify us within 7 days of receiving your order. We require clear photographic evidence of the damage for our records. Once we confirm the issue, we will arrange for a replacement or issue a credit for the damaged product.

Non-Refundable Items

Please note that we do not accept refunds for products that are not missing or damaged. This includes:

  • Change of Mind: We understand that sometimes preferences change, but due to the nature of our products, we do not accept returns or provide refunds if you simply change your mind or no longer want the product.

  • Opened or Used Products: For health and safety reasons, we cannot accept returns or issue refunds for products that have been opened or used.

How to Request a Refund

To request a refund for a missing or damaged product, please follow these steps:

  1. Contact Customer Support: Reach out to our customer support team via email at support@goatnutrition.in. Provide your order number and a detailed description of the issue.

  2. Provide Evidence: For damaged products, include clear photographs of the damage. This helps us assess the situation and expedite your request.

  3. Wait for Confirmation: Once we receive your request, we will review the details and respond within 2 business days. If your refund request is approved, we will process it promptly.

Shipping Costs

Refunds for missing or damaged products will cover the cost of the item only. Shipping costs are non-refundable. If we are sending you a replacement product, we will cover the cost of shipping for the replacement.

Contact Us

For any questions or concerns about our refund policy, please do not hesitate to contact us. Our customer support team is here to assist you and ensure your experience with GOAT Nutrition is satisfactory.

Thank you for choosing GOAT Nutrition. We appreciate your understanding and cooperation with our refund policy. Your satisfaction and trust are important to us, and we strive to ensure every product meets our high standards of quality.